Refund policy

Every paid plan comes with a 7-day money-back guarantee. If, for any reason, the service does not work for you, contact support within 7 days of your payment and we will refund the full amount to the original payment method.

We do not require you to fill out forms, explain why, or jump through hoops. If you want a refund, you get a refund. This is a genuine commitment to customer satisfaction, not a marketing gimmick.

We offer a 24-hour free trial for new users. The trial requires no payment information and converts to a paid subscription only if you choose to upgrade. There is nothing to cancel — if you do not subscribe, your access simply expires at the end of the trial period.

Email support@nanoiptv.com or message us at support@nanoiptv.com with the email address on your account. We will acknowledge your request within 24 hours.

Refunds are processed within 5 business days. Depending on your payment method and provider, the refund may appear on your statement within 5–15 additional business days. We cannot control the processing speed of your bank or payment provider.

The following are refundable within 7 days:

• Initial payment for a 2, 3, 6, or 12-month plan.
• Initial payment for a manual bank transfer.
• Renewal payment, if requested within 7 days of the renewal date.

The following are not refundable:

• Add-on credits, after they have been used to activate a customer.
• Bulk-credit purchases, after the credits have been used.
• Refund requests made more than 7 days after the original payment date.

All prices are listed in EUR. If you paid in a different currency, your refund will be processed in the same currency and amount as the original charge. Any difference in the exchange rate between the time of payment and the time of refund is outside our control. Your bank or payment provider may apply its own exchange rate and fees.

The 7-day guarantee is a genuine commitment to customer satisfaction. We may decline refunds for accounts that show a pattern of repeated refund requests combined with high resource use (e.g., heavy streaming followed by repeated refund-and-re-subscribe cycles).

We will always explain our reasoning and give you a chance to respond before any final decision. We do not penalise honest customers.

If you have an issue with the service, please contact us before opening a chargeback with your bank or payment provider. We resolve the overwhelming majority of issues on first contact.

Chargebacks opened without prior contact may result in account suspension while the dispute is investigated. We reserve the right to recover any costs incurred from fraudulent or unwarranted chargebacks.

Refund questions: support@nanoiptv.com.

You can also reach us via WhatsApp or the contact form.