How to choose an
IPTV provider
Every provider advertises the same channel count. Almost none of them publish the numbers that decide whether you will be happy. Here are six questions worth asking — and our answers to each one.
Six checks, run against anyone
Use these against any provider, including us. We have answered each one about NANO on purpose — if we were hiding something, this page would be the place to hide it.
How many devices does the price really cover?
This is the most commonly misrepresented detail in the whole industry. "Unlimited devices" usually means a server that will drop streams.
Every NANO plan price covers exactly one device. Additional devices are 75% of the base price each, up to five in total. The number is the same on the pricing page, in the order chat and in your account.
Can I use any player, or only their app?
Proprietary apps are a lock-in tactic. Open credentials mean you can leave at any time.
We hand over an M3U playlist URL and Xtream Codes credentials. Both work in TiviMate, IPTV Smarters, VLC, Kodi, OTT Navigator and any other compatible player, on Firestick, Apple TV, MAG, Samsung and LG Smart TVs, iOS and Android.
Who do I talk to when something breaks?
If the only support route is a ticket form with a 48-hour target, you will find out how good it is at 9pm on a Saturday.
Support runs on WhatsApp and email. You are talking to the same people who issue your login, which is why activation is manual and you get told directly when it is ready.
What do you log about my viewing?
A provider that can describe your viewing habits in detail has data it should not have.
We do not log viewing history, channel changes or device identifiers beyond what is required to authenticate the M3U endpoint. What is stored and for how long is written down in the privacy policy.
Is the advertised price the price I pay?
Monthly-equivalent pricing hides the actual charge unless the total is shown next to it.
Every plan on our service page shows the total and the monthly equivalent side by side, for every duration, in your currency. What you read is what you pay, confirmed in the chat before you send anything.
What happens if I cancel, or it simply does not work?
Refund terms that are absent from the pricing page are usually absent on purpose.
Cancel any time by message and the subscription runs to the end of the period you already paid for, with no cancellation fee. If the service does not work for you, contact support within 7 days of payment for a full refund.
The short version
Extra devices at 75% of base price, up to five.
Totals and monthly equivalents both shown.
M3U playlist and Xtream Codes, yours to keep.
What to ask before you pay anyone
Copy these. If a provider cannot answer one of them plainly, that is your answer.
- How many devices does the advertised price cover, and what does each extra one cost?
- Do I get an M3U URL or Xtream Codes, or only your own app?
- If playback fails tonight, how do I reach a person?
- What viewing data do you keep about me?
- Is that the total I will pay, or a monthly rate?
- What is your refund policy, and where is it written down?
Provider questions, answered
What makes an IPTV provider reliable?
In practice, four things: a device policy that is stated as a real number rather than the word "unlimited", credentials that work in third-party players, a support channel you can actually reach a person through, and refund terms that are published rather than discovered. A provider that is vague on any of these is usually vague on the rest as well.
How do I avoid being locked into one provider?
Choose a provider that gives you open credentials — an M3U playlist URL or Xtream Codes — rather than a proprietary app account. Open credentials mean your playlist, your player and your account, so switching providers is a matter of entering a different URL. If a provider only offers its own app with no export, that is the lock-in.
Is a trial worth using before subscribing?
Yes, because it tests the two things most likely to go wrong: whether the service works on your own device and your own connection. A 24-hour trial is enough to confirm playback, channel changes and picture quality before you commit to a longer plan.
Should I pick the longest plan to save money?
The monthly rate does fall as the term gets longer, but you are committing more money up front. If you are unsure whether the service will work for you, a trial or a short plan is the cheaper way to find out. Longer plans only make sense once you already know it works for you.
What does "one device" mean in practice?
One screen streams at a time on the base plan price. Watching on a TV and a phone at the same time needs two devices, which is why additional devices are priced explicitly at 75% of the base plan price each, up to five. The device count is agreed in the order chat before payment so there is no surprise.
How do I compare two providers fairly?
Ignore the channel-count headline and compare the same six things on both: devices covered and the price of each extra device, whether you get open M3U or Xtream credentials, how a real person is reached when something breaks, what viewing data is logged, whether the total price is published next to the monthly rate, and what the refund terms are. This page sets out the same six checks against NANO so you can run them against anyone else.